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Data Protection Policy

SpinWheel Privacy Policy — How Your Information Is Kept Safe

Whether you're opening an account, playing games, or making a payment on SpinWheel — protecting your information at every step is our top priority. This policy lays everything out clearly.

Last Updated: January 2026
Your data journey
Data CollectionDuring Registration or Payment
SSL EncryptionEncrypted with 256-bit security
Secure serversPCI DSS Compliant Storage
Never Sold to Third PartiesYour Data Stays Yours

Core Privacy Guarantees — At a Glance

Six key ways SpinWheel keeps your data safe.

SSL 256-bit encryption

Every connection on SpinWheel is encrypted using SSL/TLS protocols. Your password, payment details, and personal data cannot be intercepted or accessed by any unauthorised party.

Your data is never sold or rented

SpinWheel will never sell, rent, or transfer your name, phone number, email, or financial details to any third party. This is an absolute, non-negotiable policy.

PCI DSS compliant payments

SpinWheel is compliant with PCI DSS, the highest security standard in the payment card industry. Your mobile banking and card details are completely secure.

Your Control Over Your Data

You can view, update, or request deletion of your stored data at any time. Your data — your choice.

Minimal data collection policy

SpinWheel only collects information that is genuinely necessary to provide its services. No unnecessary personal data is requested.

Data Retention for a Defined Period

Data is deleted after the legally required retention period has passed. Information is not held unnecessarily after an account is closed.

Contents
1What Types of Data We Collect

SpinWheel collects data in three ways only — what you provide directly, what is generated automatically when you use our services, and what is obtained from legitimate third parties for verification purposes.

Data Type Example Reason for collection Mandatory
Identity Information Name, Date of Birth, NID KYC Verification Yes
Contact Information Phone, Email Account Management Yes
Financial Information BKash/Nagad Number Payment Processing Yes
Usage Data Game history, bet logs Service Improvement Automatic
Device Information IP, Browser, OS Security & Fraud Prevention Automatic
Location Data Country/Region Determining Service Eligibility Optional
2How your information is used

SpinWheel uses your data only for the specific purposes listed below — and nothing beyond that:

  • Service Delivery: Account management, gaming services & payment processing.
  • Security: Prevention of fraud, money laundering, and account hacking.
  • Legal compliance: Reporting required by regulatory authorities.
  • Service Improvement: Analysing usage patterns to improve your experience.
  • Contact: Important updates, transaction confirmations & support.
  • Relevant Offers: Sending promotions tailored to your preferences (you can opt out at any time).

If you no longer wish to receive marketing messages, you can opt out at any time through your account settings or by contacting support.

3Who your information is shared with

SpinWheel does not share your data with advertisers, data brokers, or unrelated third parties. Data sharing is limited to specific cases only:

  • Payment Processors: Approved payment gateways such as bKash, Nagad, and Rocket — used solely to process transactions.
  • KYC Verification Provider: Approved service providers for identity verification.
  • Legal Authority: In response to a court order or a lawful request from a regulatory body.
  • Security partners: Fraud Detection System — covered under strict confidentiality agreements.

Important: SpinWheel never sells your data. When data is shared with partners, those partners are equally bound by the same privacy standards.

4Cookies & Web Tracking Technologies

SpinWheel uses cookies on its website and app. Cookies are small text files stored on your device that help the website recognise you.

We use three types of cookies — Essential Cookies (to maintain login sessions), Performance Cookies (site performance & error monitoring) and Functionality Cookies (Remembering your preferences, such as language or theme). SpinWheel does not use third-party advertising cookies.

Cookies can be disabled through your browser settings, though doing so may affect the functionality of some features.

5KYC verification and identity confirmation

SpinWheel follows the KYC (Know Your Customer) process to ensure a safe gaming environment and prevent money laundering. This is an internationally mandated legal requirement.

  • Documents collected during KYC verification are used solely for identity confirmation.
  • Images of uploaded documents are stored on encrypted servers.
  • After verification is complete, document images are deleted after a set period.

KYC data is never used for marketing or any other purpose — it is retained solely for identity verification.

6How We Protect Your Data

SpinWheel protects your data through both technical and organizational measures. No system is 100% foolproof — but we follow the highest industry standards.

  • Encryption: AES-256 encryption applied to data both in transit and at rest.
  • Firewall & DDoS Protection: Unauthorized access blocked at the server level.
  • 24/7 Monitoring: Unusual activity is detected and blocked in real time.
  • Regular Security Audits: Penetration testing conducted by third-party security experts.
  • Staff Training: All staff undergo annual training on data protection.

In the event of a data breach or security incident, affected members will be notified within 72 hours.

7Your Data Rights

SpinWheel believes your data belongs to you. That's why you have the right to exercise the following:

Right to Access

You can request a copy of the data we hold about you.

Right to Rectification

You can update any incorrect information.

Right to Erasure

You can request data deletion when closing your account.

Restrict Processing

You can restrict specific uses of your data.

Data Portability

You can export your data.

Right to Object

You can opt out of marketing emails at any time.

To exercise these rights support@spinwheel.imvia email. Requests are typically processed within 30 days.

8How Long We Retain Your Data

SpinWheel does not retain data longer than necessary. Retention periods vary depending on the type of data:

  • Active Account Data: Retained for as long as your account remains active.
  • Transaction records: retained for up to 5 years as required by law.
  • KYC documents: 3 years after verification is complete.
  • Gaming Logs: Up to 2 years.
  • Support Conversations: 1 year.

Following a request to permanently close an account, all data will be deleted within the specified period, except where retention is required by law.

9Protecting Children's Privacy

SpinWheel is strictly not intended for anyone under the age of 18. We do not knowingly collect any data from minors.

If we become aware that any person under the age of 18 has created an account, that account will be closed and all associated data will be deleted immediately.

If you believe a minor has created an account on SpinWheel, please contact support immediately.

10Privacy Policy updates

SpinWheel may update this Privacy Policy from time to time — in response to changes in law, the introduction of new services, or security improvements.

  • You will be notified in advance via email or in-app notification if any significant changes are made.
  • The effective date of any changes will be clearly displayed at the top of the page.
  • Continued use of the site after any changes will be considered acceptance of the updated policy.
11Privacy Contact

If you have any questions about this Privacy Policy or wish to make a request regarding your data rights, please reach out to our Data Protection Team:

support@spinwheel.im
Monday – Sunday, 9:00 AM – 11:00 PM (BST) — Average response time: 12 hours

Your Information Is Safe — Join with Confidence

Your privacy is fully protected at SpinWheel. Register for free today and get a 200% welcome bonus on your first deposit.

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Frequently Asked Questions

KYC verification at SpinWheel typically involves two steps. The first requires proof of identity — simply upload a clear photo or scanned copy of your National ID (NID), passport, or driving licence. The second step may require address verification, which can be completed with a recent utility bill or bank statement. For standard accounts with low-value transactions, KYC is not required; however, it will be requested before large withdrawals or if any suspicious activity is flagged on your account. Once documents are submitted, verification is normally completed within 24 hours and a confirmation is sent to your email.

SpinWheel operates on a one person, one account policy. That said, two separate adults from the same household can each maintain their own account from the same address or Wi-Fi connection — provided the accounts belong to different individuals and each has a distinct NID, phone number, and payment method. One person operating two accounts is strictly prohibited. If the system detects activity from multiple accounts that appears to belong to the same individual, both accounts will be placed under review. To avoid any issues, we recommend notifying Support in advance so any concerns can be cleared up proactively.
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